live china FAQ
Users of live china ask questions across several key areas: how to open and secure an account, how deposits and withdrawals work, what games and markets we offer, how bonuses are claimed, and what happens to their personal data. This page answers the most common inquiries so you can resolve issues quickly without waiting for support.
We at live china have compiled this FAQ to cover account registration, KYC verification, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), game categories, bonus mechanics, security practices, and data handling. If your question is not answered here, use the in-app chat feature or contact our support team, and we will respond within three business days.
For detailed information about our legal obligations, jurisdiction restrictions, and service availability, please review our jurisdiction notice and terms of useThose pages explain eligibility requirements, account closure procedures, and your responsibilities as a user of live china.
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer
- Games and marketsfootball betting, live-dealer tables, slots, esports, and bonus eligibility
- Security and dataaccount protection, two-factor authentication, data handling, and jurisdiction compliance
When you open an account on live china, you provide your full name, email address, date of birth, residential address, and phone number. During Know Your Customer (KYC) verification, we request a government-issued identity document (passport or national ID) and proof of address (utility bill or bank statement). This information is encrypted and stored securely. We use it to verify your eligibility, prevent fraud, and comply with anti-money-laundering regulations. Your data is never shared with third parties except as required by law or to process your deposits and withdrawals through our payment partners.
We at live china collect and store your personal data (name, identity documents, payment information, game activity) for account verification, fraud prevention, and settlement purposes. Your data is encrypted in transit and at rest. We retain KYC documents and transaction records for at least five years as required by law. You can request access to, correction of, or deletion of your personal data by contacting our support team, subject to legal retention obligations. For comprehensive details, see our privacy policy
Our support team responds to in-app chat messages within one business day during standard operating hours (Monday–Friday, 09:00–17:00 UTC+7). For email inquiries, we aim to respond within three business days. During peak periods (Liga 1 finals, Piala Indonesia tournaments, or seasonal promotions like Idul Fitri), response times may be longer. For urgent account security issues (suspected unauthorised access, password compromise), flag your message as urgent and we will prioritise it. For non-urgent questions, this FAQ page often provides faster answers than waiting for support.
Payments and transactions
We at live china support deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Minimum deposit amounts vary by payment method but typically start at our welcome offer. Maximum account preferences depend on your account tier and verification status; verified accounts generally have higher limits than new accounts. There is no fixed maximum—limits are set per transaction and per day. If you need to deposit a large amount, contact our support team to discuss your account tier and available limits. All deposits are processed instantly or within a few minutes depending on your payment provider.
We at live china do not charge fees on deposits. Your full deposit amount is credited to your account. Withdrawal fees depend on your payment method and account tier. Bank transfers (mobile banking, local payment, online payment, e-wallet) may incur a small processing fee set by your bank, not by live china. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) are typically fee-free. The exact fee (if any) is displayed before you confirm your withdrawal request. Verified accounts with higher tier status may qualify for reduced or waived withdrawal fees. Check your account settings or contact support for your specific fee schedule.
New accounts on live china are eligible for a welcome offer after completing KYC verification and making a first deposit. The offer structure includes a bonus on your initial deposit (terms apply) and may include free spins or bonus credits for specific games. We do not advertise fixed bonus amounts; instead, the offer is described as an attractive welcome package subject to eligibility and wagering requirements. To claim your welcome offer, complete registration, verify your identity, deposit via your preferred payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), and the bonus will be credited automatically. Full terms are displayed during the claim process.
Games and markets
We at live china offer sportsbook markets (football: Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League; motorsport: MotoGP; badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, multi-camera live studios), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), card games (Capsa Susun), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each category has its own rules, settlement timing, and bonus eligibility. New users can access all categories after KYC verification. Some games may have minimum bet or account-tier requirements; these are noted in the game details.
Security and data
We at live china encrypt all personal data in transit (using HTTPS) and at rest (using industry-standard encryption). Your password is hashed and never stored in plain text. We do not share your data with third parties except as required by law, in response to legal process, or to process your deposits and withdrawals through our payment partners. We retain KYC documents and transaction records for at least five years. You can enable two-factor authentication (2FA) in your account settings for additional security. If you suspect unauthorised access, change your password immediately and contact our support team.
During registration on live china, you provide your full name, email address, date of birth, residential address, and phone number. During KYC verification, we request a government-issued identity document (passport or national ID) and proof of address (utility bill or bank statement). This information is used to verify your eligibility, prevent fraud, and comply with anti-money-laundering regulations. All data is encrypted and stored securely. We never share this information with third parties except as required by law or to process your transactions through our payment partners. For details, see our privacy policy
No. We at live china permit only one account per person. If we detect multiple accounts registered to the same individual (same name, email, phone, or payment method), we will close all duplicate accounts and may freeze any balances pending review. This policy protects against fraud and ensures fair play. If you have accidentally created more than one account, contact our support team immediately so we can consolidate your balance into your primary account. Attempting to circumvent this rule by using false identity information violates our terms and may result in permanent account closure.
We at live china do not charge fees on deposits. Your full deposit amount is credited to your account. Withdrawal fees depend on your payment method and account tier. Bank transfers (mobile banking, local payment, online payment, e-wallet) may incur a small processing fee set by your bank, not by live china. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) are typically fee-free. The exact fee (if any) is displayed before you confirm your withdrawal request. Verified accounts with higher tier status may qualify for reduced or waived withdrawal fees. Check your account settings or contact support for your specific fee schedule.