live china Terms of Use
We at live china process all account openings through email verification, identity confirmation, and address proof before you can deposit or withdraw. These Terms of Use set out the rules that govern your account with us, including how we handle deposits, bonuses, withdrawals, and disputes—so you know exactly what to expect when you join our platform.
By creating an account on live china, you agree to follow these terms. We enforce them fairly and consistently for all players. If you have questions about any clause, our support team can help clarify what it means for your account. This page covers the essentials; for detailed privacy and data handling information, review our privacy policy
Read through the sections below to understand your rights and responsibilities as a live china account holder.
Account Rules and Eligibility on live china
Opening Your live china Account
When you register on live china, you provide an email address and create a password. We send a verification link to that email; you click it to confirm ownership. Next, we ask for your full name, date of birth, and contact details.
Before your first deposit, we require Know Your Customer (KYC) verification. You upload a valid photo ID (passport, national ID, or driver's licence) and proof of address (utility bill, rental agreement, or bank statement dated within the last three months). Our verification team reviews these within one to two business days. Once approved, your account is fully activated.
If your verification is rejected, we notify you by email with the reason. You can resubmit corrected documents. If you have questions about what documents we accept, contact our support team via in-app chat or email.
Our Deposit and Withdrawal Policy on live china
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposit processing is instant or within minutes for most methods. Your funds are added to your account balance immediately.
Withdrawals are processed in the order received. Standard-tier members typically see a review notification within one business day; Platinum and Elite tiers receive same-day review. Settlement time depends on your payment provider—e-wallets usually settle within hours; bank transfers typically require one to two business days.
All withdrawals must be requested to the payment method you used to deposit. If you change your registered payment method, you must verify the new details before requesting a withdrawal. We do not process withdrawals to unverified payment methods.
Bonus Terms and Promotion Eligibility
We offer welcome bonuses, weekly cashback, reload bonuses, and seasonal promotions. Each promotion has specific terms: the deposit amount that triggers it, the bonus percentage, the turnover multiplier (the number of times you must wager the bonus before withdrawing), and which game categories count toward turnover.
Bonuses are credited to your account automatically when you meet the eligibility criteria (usually after your deposit is confirmed). You can see your bonus balance and turnover progress in your account dashboard. Once you meet the turnover requirement, the bonus converts to your main balance and is withdrawable immediately.
We reserve the right to cancel a bonus claim if we detect unusual account activity, such as rapid deposits and immediate withdrawals without play, or deposits from multiple accounts to the same payment method. If we cancel a bonus, we notify you by email and restore any deposits you made while claiming it.
We publish bonus terms upfront, calculate turnover transparently, and settle bonuses fairly. No hidden conditions.
Weekly Cashback Settlement
Every Monday at 14:00 UTC+7, we calculate and credit weekly cashback to all eligible accounts. Cashback is a percentage of your net losses (losses minus wins) across all game categories—sportsbook, live-dealer tables, slots, and card games like Capsa Susun.
Your cashback rate depends on your account tier. Standard members earn a baseline rate; higher tiers earn increased percentages. Your current rate is displayed in your account under Account → Tier BenefitsCashback is credited to your main balance automatically; you can withdraw it immediately or use it for your next session.
Our Commitments and Dispute Resolution
Fair Play and Account Security on live china
We are committed to fair play across all game categories. Our sportsbook odds are set by professional markets; our live-dealer tables use certified random-number generators; our slots are audited for fairness. Game results cannot be influenced by individual account history or balance size.
Your account security is your responsibility and ours. We recommend enabling two-factor authentication (2FA) in your account settings. If you forget your password, use our password reset function (verification code sent to your email). Never share your password or 2FA code with anyone, including our support team. We never ask for your password.
If you notice unauthorised activity on your account, contact us immediately via in-app chat. We will freeze your account pending investigation and restore any unauthorised transactions if confirmed.
Disputes and Complaints
If you have a complaint about our service—such as a bonus calculation error, a disputed transaction, or a technical issue—contact our support team. Describe your issue clearly and provide any relevant screenshots or transaction IDs. We respond to disputes within three business days.
Most disputes are resolved through our internal process. If you believe your issue is not resolved fairly, you may escalate to our legal team by emailing the address provided in your support response. We maintain a dispute log and respond to escalations within seven business days.
Account Suspension and Closure
We reserve the right to suspend or close your account if we detect violations of these terms, such as use of multiple accounts, sharing credentials, bonus abuse, or access from restricted jurisdictions. If we suspend your account, we notify you by email and hold your balance pending review.
You can request account closure at any time via Account Settings → Close Account or by contacting support. Once closed, your account cannot be reopened. Any remaining balance is processed as a withdrawal to your registered payment method within five business days.
Jurisdiction and Availability
We at live china offer our services only where local law permits. We do not offer services in jurisdictions where online gaming is prohibited. Before opening an account, you are responsible for verifying that your jurisdiction permits access to live china.
We monitor account access from various locations. If we detect access from a restricted jurisdiction, your account may be suspended pending verification. This is a safety measure to protect both you and our platform.
Our services are available in supported regions across Southeast Asia, including users in Jakarta, Surabaya, Bandung, Medan, and Semarang, subject to local law compliance. If you are unsure whether our services are available in your jurisdiction, contact our support team before opening an account.
Updates to These Terms
We may update these terms from time to time to reflect changes in our operations or applicable law. We notify you of material changes by email at least 30 days before they take effect. Your continued use of live china after the update date constitutes acceptance of the new terms.
For the full and latest version of our terms, visit this page regularly or contact our support team. Our privacy policy and legal notice provide additional information about data handling, compliance, and your rights.
Service availability
We at live china offer our services only where local law permits online gaming, sportsbook betting, and casino play. Our platform is designed for users in supported jurisdictions within Southeast Asia and beyond. We do not offer our services in any jurisdiction where online gambling, sports betting, or casino games are prohibited by applicable law. Before you create an account on live china, you are responsible for verifying that your own jurisdiction permits access to and use of online gaming platforms like ours. We do not specify which jurisdictions are legal or illegal—that determination is your responsibility. Our geographic access controls may prevent login or account creation from certain locations; if you encounter such restrictions, it is because our compliance systems have identified your access point as coming from a restricted jurisdiction. We may update our service availability at any time to reflect changes in local law or our operational decisions. If you are unsure whether live china is available in your jurisdiction, we recommend contacting our support team before attempting to create an account. Our services include sportsbook markets (football, Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), card games (Capsa Susun), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All of these services are offered only where applicable law permits.
Account eligibility
When you create an account on live china, you confirm that you meet your jurisdiction's eligibility requirements to access and use online gaming platforms. We do not impose a specific age restriction in these terms; instead, we require you to comply with the age and eligibility requirements of your own jurisdiction. In most jurisdictions, you must be of legal age to gamble; the definition of legal age varies by location. By opening an account on live china, you represent and warrant that you are of legal age to gamble in your jurisdiction and that your access to our platform does not violate any applicable law. We verify your identity during the Know Your Customer (KYC) process, which includes a valid photo ID and proof of address. If your verification reveals that you do not meet eligibility requirements (for example, if your documents show a date of birth below the legal age threshold for your jurisdiction), we will close your account and process any funds as a withdrawal. We do not offer eligibility self-assessment tools, age gates, or pre-signup verification—these determinations are made during KYC review. If you believe your account was incorrectly closed due to an eligibility issue, you may contact our support team to appeal. Certain account features (such as higher withdrawal limits, VIP cashback rates, or tournament access) may have additional eligibility requirements, which are published in the relevant feature documentation.
Local-law responsibility
You are solely responsible for verifying that your use of live china complies with the laws of your own jurisdiction before you open an account or place any bet. We do not provide legal advice, and we do not assess whether our services are lawful in your location. Different jurisdictions have different rules about online gaming, sportsbook betting, casino play, and esports wagering. Some jurisdictions permit all of these activities; others restrict them heavily or prohibit them entirely. Some jurisdictions allow only certain game categories (for example, sports betting but not casino games). It is your responsibility to understand the laws that apply to you. By opening an account on live china, you acknowledge that you have reviewed the laws of your jurisdiction and determined that our services are available and lawful where you live. If you are uncertain about the legal status of online gaming in your jurisdiction, we recommend consulting a local legal professional or your jurisdiction's gaming regulator before accessing live china. We also recommend reviewing your jurisdiction's official gambling or gaming authority website for current information. If at any time you move to a new jurisdiction or your jurisdiction's laws change, you must reassess whether your continued use of live china is legal. If our services become prohibited in your jurisdiction, you are responsible for ceasing use immediately. We may suspend or close your account if we detect access from a jurisdiction where our services are prohibited. Your use of live china from a restricted jurisdiction is at your own legal risk, and we cannot be held liable for any legal consequences resulting from your access in violation of local law.
Data and privacy scope
We at live china collect personal data as part of our account creation and KYC verification process. The data we collect includes your name, email address, date of birth, contact phone number, residential address, and copies of your identity documents (photo ID and proof of address). We also collect transaction data (deposits, withdrawals, bonuses) and game-play data (wagers placed, results, account balance history). We use this data to verify your identity, comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations, process your deposits and withdrawals, calculate and settle your bonuses and cashback, and detect fraud or account abuse. We do not share your data with third parties except as required by law, in response to legal process, or with our payment processors to complete your transactions. Our payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) receive only the information necessary to process your deposits and withdrawals. For comprehensive information about how we collect, use, store, and protect your data, review our full privacy policyThat policy includes details about data retention periods, your rights to access and delete data, how we handle data breaches, and how we comply with data protection law. You may request a copy of your personal data or ask us to delete it by contacting our support team. Data deletion requests are processed within 30 days, though we may retain certain data as required by law or for dispute resolution.
Contact for legal inquiries
If you have legal questions about these terms, our compliance practices, our service availability in your jurisdiction, or any other legal matter related to live china, you may contact us via the channels listed below. We respond to legal and compliance inquiries within three business days during our standard operating hours. For general account support (password resets, bonus questions, withdrawal status), use in-app chat or email support. For legal inquiries specifically, describe the nature of your question clearly and include any relevant transaction IDs or dates. Our legal team will review your inquiry and respond by email. If you have a formal complaint, dispute, or regulatory inquiry, you may escalate your concern by emailing our legal contact address (provided in any support response). Escalated inquiries are reviewed within seven business days. We maintain a record of all legal inquiries and keep our responses on file. If you file a formal dispute with a regulatory authority in your jurisdiction (such as a gaming regulator or consumer protection agency), please notify us so that we may coordinate our response. We do not offer in-person legal consultations or telephone legal advice. All communication should be conducted via email or our in-app support system so that we maintain a written record. Time zones: we operate support during UTC+7 business hours (Monday–Friday, 09:00–17:00). Inquiries received outside these hours will be processed the next business day. For urgent account security issues (such as unauthorised access), use the in-app chat system to reach our security team immediately, which may be available outside standard hours depending on the nature of the emergency.